GERMAID

No, absolutely not! All of our products are free from any toxic chemicals. Our products are created naturally to heal your skin and cause no harm to your precious body.

No. Germaid never has and never will test products on animals nor do we buy ingredients from suppliers who do. We value all existence including humans, animals and plants.

Unopened, our products have a shelf life of 2 years. After opening, all products should be used within 6 – 12 months for maximum effect.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

With the exception of our Hand Guard Wash (which contains Organic Honey)  all of our products are completely free of animal ingredients. We incorporate the highest quality naturally derived organic ingredients and essential oils into all of our products for you to enjoy.

Yes, all of our products are gluten free.

Our products contain no toxins and incorporate 100% natural ingredients. All products are majority made only using the highest quality certified organic ingredients. These ingredients are marked with an * in the ingredient list for each product.

Absolutely, our products are perfect for sensitive skin. We do not use harsh detergents, chemical preservatives or artificial fragrances that can irritate the skin. In fact, all our products incorporate a magnitude of organic ingredients and essential oils that specifically target skin health, hydration and restoration. If you haven’t used our products before or if you have concerns about particular skin conditions, we suggest you do a small patch test first. However, we assure your body will love the experience.

Yes, they are safe for children. Our products do not contain any synthetic chemicals, parabens, sulfates or harsh detergents, phthalates, artificial fragrances or colours. They are extremely gentle on the skin and contain specific organic ingredients that specifically aim to safely and harmoniously disinfect while simultaneously nourishing and safe guarding skin tone.

All Germaid packaging is 100% recyclable, including box bottles and plastics, as we are huge advocates for the health and wealth of the environment and continue our greatest mission to Heal The World. Our products contain high concentrations of natural active ingredients and we package them either in aluminium bottles, glass bottles or PET plastic to preserve their integrity and there is no leaching of plastic toxins that occurs with cheap plastics. PET plastic does NOT contain PVC, heavy metals or Bisphenol-A.

All our products are safe for sensitive skin and are made using only the highest quality natural organic ingredients that are specifically incorporated to replenish, regenerate and heal skin tone. We utilize Germaid's Silver Ion to aid with the natural and harmonious disinfection of unwanted germs and bacteria rather than lethal amounts of alcohol and other misused ingredients that can play a detrimental role to your health and well-being. Conclusively, Germaid products are more than capable to utilize on the face however if you haven’t used our products before or if you have concerns about particular skin conditions, we suggest you do a small patch test first.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

AFTERPAY

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